I am looking at different conference calling services. Can you tell me more about InterCall conference calling and teleconferencing?

Review Summary: InterCall has a full suite of solutions to over bascially all conferencing and communication needs. If you are looking for a one stop company to cover all those, InterCall is a great option.

InterCall offers a full suite of conferencing and communication solutions including audio conferencing, web conferencing, video conferencing, and collaborative tools.

InterCall’s basic audio conferencing starts with either reservationless or an automated reservation system. With the reservationless system, it is easy to access the phone conference system at anytime with your permanent custom call in number, conference code, and access pin. This system from InterCall also includes recording and playback of conference calls, codes for billing, operator assistance, and a toll free number for international users. Included is an online management toll to organize the scheduling, recording and archiving, and starting and ending audio conferences. The automated reservation system lets you schedule without the hassle of going through an operator and provides access through a permanent toll free call in number and access PIN.

The InterCall audio conferencing solution can also be the operator assisted or direct event options. The operator assisted audio conferencing is fully scalable and customizable for up to 2500 participants. Reserve your call through the phone or through the web, and use extra features like recording, archiving, transcription, and questions and answers. Participants dialing into the conference will be greeted by an operator and placed in the correct meeting. Direct Event Audio Conferencing from InterCall gives you all the features, scalability, and customizability of the operator assisted option and gives an extra PIN number so that participants can enter the meeting without the need to use an operator.

If you need your conference to be more interactive such in the case of online training or multimedia presentations, you can opt for a InterCall web conferencing service. There are three basic web connections that provide the personal attention and experience and expertise you need for your meeting. The InterCall Web Meeting is the first option, and it integrates audio, video, and web conferencing with collaborative tools allowing you to explain, train, and interact. The InterCall Web Meeting is available for 30 days free trial. InterCall also provides service options from Microsoft Office Live Meeting and Meeting Center powered by WebEx. The enhanced web connections options from InterCall are:

• Mshow to provide an event conferencing option with features of streaming, video integration, and slideshows;
• Event Center powered by WebEx for managing an online event with planning, meeting execution, and post event tools;
• Support Center powered by WebEx for managing an online interactive support issues and diagnosing problems through desktop sharing;
• Training Center powered by WebEx for delivering training sessions with interactive presentations, live software, websites, and interactive polls for your participants;
• SalesCenter powered by WebEx for using an online PowerPoint presentation to demonstrate how a software or online application works.

Video Conferencing from InterCall taps into the power of face to face meetings without having to travel or leave your office. They are especially useful for training sessions, product launch events, and interviews.

How do I choose the best conference calling or web conferencing service?

We understand how you feel. With so many different conference calling, teleconferencing, and web conferencing services and solutions out there, it may seem to be a daunting task to choose the right company for your business or personal use needs. The first step to choosing the best web conferencing and conference calling service is to look at all the different service services out there so that you can gauge what types of services and features are available. With that information, you can better pick which conferencing solutions will fit your business and personal needs.

A good starting point is asking your friends, family, colleagues, and business acquaintances about their experiences with different conferencing calling and web conferencing companies and solutions. With their experiences, they can probably give you recommendations about the best conferencing services that offer easy-to-use services. Combining their experiences and recommendations with your own research and information about web conferencing and teleconferencing services, you can make a better informed decision about the right conferencing solution for your company.

Also, almost all if not all conference calling and web conferencing services and solutions will offer a free trial or special deals for new members. So pick a few of the solutions whose services might fit your needs and try them out for the free trial period. Even if a conferencing company does not offer any free trial, you might be able to get a free trial by talking to their customer service department. By using and trying out the conference calling and web conferencing services you can best gauge which solutions offer you the features you need.

Another good place to look for more information about conferencing services and companies is business rating services such as the Better Business Bureau or the BBB. With business rating services, you can see others’ experiences and check out particular company’s customer services, features, and customer satisfaction. Many of these business rating services offer convenient lookups online.

Looking at business review rating services highlights an important point about conferencing calling and web conferencing services — that customer service and customer satisfaction may be just as important if not more important than the features that a conferencing service offers. Conferencing service and prices are important, but if things go wrong or you need help, you will find a web conferencing and conference calling with good customer service invaluable.